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Technical Help

TRACS Support

If you have questions about TRACS, click TRACS Facts on the TRACS login page. The TRACS Facts site contains training documents, tutorials, and tips on using TRACS.

If you are unable to find an answer to your question in TRACS Facts, contact TRACS support at or 512 245-4822. Find TRACS support hours here.

IT Assistance Center (ITAC)

The IT Assistance Center (ITAC) can help you resolve problems with campus technology (e.g., Internet connectivity, usernames and passwords, university network outages, peripheral equipment issues, desktop software/hardware, etc.). Get support from ITAC.

If you have technical issues that you cannot resolve through ITAC, please describe the problem in an e-mail to your instructor or in a post to a discussion forum in your course site.

Problems with Video

Some videos are delivered via Texas State's streaming media server referred to as Mediaflo. Learn more about requirements for viewing Mediaflo video. If you have problems viewing video in your course, contact TRACS support at or 512 245-4822.